STATE ATTORNEY'S OFFICE, 20TH CIRCUIT- CLERICAL SPECIALIST I FRONT DESK RECEPTIONIST- 21002475
About The Position
This position will cover various responsibilities, including Front Desk/Reception, scanning, processing mail, and other miscellaneous duties. You must multitask, work effectively in a fast-paced environment, and have outstanding communication and people skills. Bi-lingual Spanish/English is not a requirement but is preferred. Front Desk/Reception – This position is the first point of contact for our office, greeting all visitors, helping them sign in to our iLobby kiosk, and tracking visitors through the iLobby dashboard. Excellent oral communication and patience are imperative. Our agency utilizes a Centralized Phone System which will entail answering calls on a multiple-line phone system for 4 of our offices in different counties, screening callers, and transferring calls accordingly. Clear communication and the ability to handle emotional and demanding callers with professionalism and courtesy are imperative. Our in-house case management system, IJIS, is used to assist with screening calls. Mail – Assist with screening, sorting, recording, and disseminating mail that comes into the office, which may require research with the IJIS case management system to determine the correct recipient.
Requirements
- Graduation from a standard high school or an equivalency diploma.
- Ability to lift 30 pounds.
- Ability to perform physical tasks including bending, pushing, walking, and standing for extended periods.
- Ability to work independently.
- Ability to manage time effectively.
- Ability to adhere to a structured schedule.
- Proficiency in MS Word.
- Proficiency in MS Excel.
- Ability to follow written and verbal instructions.
- Ability to communicate clearly and calmly.
Nice To Haves
- Bi-lingual Spanish/English is preferred.
Responsibilities
- Covering Front Desk/Reception duties.
- Scanning documents.
- Processing mail.
- Greeting visitors and assisting them with sign-in procedures.
- Tracking visitors through the iLobby dashboard.
- Answering calls on a multiple-line phone system for multiple offices.
- Screening and transferring calls.
- Assisting with screening, sorting, recording, and disseminating mail.
- Performing research using the IJIS case management system to determine correct mail recipients.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
