Clerical Assistant

State of Indiana•Indianapolis, IN

13d

About The Position

The Clerical Assistant supports the daily operations of an organization by performing general office and clerical tasks. The role communicates with customers, employees, and others; reviews records and documents to respond to requests; prepares written materials; maintains filing systems and databases; and handles telephone and other office communications. It may also train staff in work activities and computer applications, complete supervisor-assigned projects, and provide direct supervision to one or more staff members. The position is with the Indiana Department of Natural Resources, which protects, enhances, preserves, and wisely uses Indiana’s natural, cultural, and recreational resources.

Requirements

Working knowledge of general office functions and clerical procedures.
Active listening skills.
Excellent critical thinking skills.
Strong written and verbal communication skills.
Strong organizational skills and the ability to prioritize tasks effectively.
Excellent attention to detail and proofreading skills.
Proficient computer skills, including Microsoft Word, Excel, case management, and database tools.
Ability to handle sensitive documents and agency information without disclosing it to internal or external parties.
Ability to work independently.
Ability to provide effective, professional customer service to internal and external parties.
Ability to perform essential functions with or without reasonable accommodation.
A degree is not required. A high school diploma or High School Equivalent (HSE) and at least one year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Support daily organizational operations by performing general office tasks.
Communicate with customers, employees, and other individuals to answer questions and disseminate or explain information.
Review files, records, and other documents to obtain information and respond to requests.
Type forms, correspondence, memos, and other materials.
Maintain filing systems for efficient recordkeeping and retrieval.
Check emails, send faxes, make copies, and update computer databases.
Answer telephones, provide information to callers, take messages, or transfer calls to appropriate individuals.
Train other staff members to perform work activities, such as using computer applications.
Complete tasks or projects assigned by a supervisor in a timely manner.
May directly supervise one or more staff members.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, paid community service leave, and combined paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.