Clerical Assistant - MCSO

Milwaukee County Wisconsin•Milwaukee, WI

3d•Onsite

About The Position

This position serves as the first point of contact for individuals seeking to utilize the MCSO to submit legal documents for service, submit payment and schedule court appearances for MCSO-issued parking citations, retrieve traffic and accident reports. This job exists to provide prompt, professional and efficient service.

Requirements

Must be a current resident within the State of Wisconsin.
High School diploma or equivalent.
At least 1 year of experience in data entry, cash handling, clerical and customer service.
Basic proficiency in all related computer and software applications, such as Microsoft Word and Excel.
Must be able to type at least 50 keystrokes per minute.

Nice To Haves

2+ years of experience in data entry, cash handling, clerical and customer service.
Experience working in law enforcement/legal setting.

Responsibilities

Handle high volume of in-person, email, and telephone customer interaction regarding civil process documents, citation inquiries and traffic report requests.
Ensure accuracy and completeness of all received paperwork and docket.
Enter information into a computerized tracking system.
Close out legal documents that are served, returned without service, or expired, as well as paid citations entered in the computerized tracking system.
Verify for accuracy and update all information listed on the 50-A forms prior to OnBase scanning.
Handle large volumes of cash, check, and card transactions from customers for payment of civil process services, citations and accident reports.
Balance register on a daily basis.
Handle large volumes of calls from individuals for various reasons regarding civil process and citation inquiries.
Perform detailed verification of information from petitioners for their requested paper service.
Provide payment website and address to resolve outstanding tickets.
File all closed legal documents in a computerized tracking system daily.
Process online citation payments in a computerized tracking system daily and lift suspensions.
Generate suspension warnings or letters for unpaid/expired citations.
Process large volumes of incoming/outgoing mail and faxes received.
Generate correspondence with customers requesting additional information and/or return documents if necessary.
Process incoming citation payments and generate outstanding/suspension warning/suspension letters.
Receive and follow instructions and complete additional tasks as directed by management.