Clerical Assistant 3

Commonwealth of Pennsylvania•Dauphin County, PA

7d•Hybrid

About The Position

The Pennsylvania State Employees' Retirement System (SERS) is looking for a Clerical Assistant to join the Benefits Determination Division. This position provides clerical support to the Disbursements work unit and is primarily responsible for updating member data (addresses, federal withholding, bank information, power of attorney, death benefits, etc.) through the State Employee Retirement Information System (SERIS). This position reviews retirement applications; processes agency debts, salary claims, and withdrawals; and responds to requests for pension verifications. This position also communicates verbally and in writing with retired members and their beneficiaries.

Requirements

One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
One year of moderately complex clerical experience; or
An equivalent combination of experience and training.
You must meet the PA residency requirement.
You must be able to perform essential job functions.
You must pass a background investigation.

Responsibilities

Packet Review: Examine withdrawal, death benefit, and retirement documents for completeness and accuracy
Record Updates: Enter address, withholding, direct deposit, and other changes into the SERIS system
Claim Processing: Review agency debts and salary claims and determine appropriate deductions
Member Support: Respond to inquiries from members, beneficiaries, and attorneys using available records and guidelines
Verification Work: Complete pension verification requests and prepare necessary correspondence
Workflow Coordination: Scan, index, sort, and route incoming documents and mail to appropriate queues