Clerical and Front Desk Supervisor
Comprehend Inc.•Maysville, KY
•Onsite
About The Position
The CCBHC Clerical / Front Desk Supervisor provides day-to-day leadership and oversight of front desk and clerical operations supporting both CCBHC and non-CCBHC services. This role ensures consistent, accurate, and compliant front-end processes related to client access, registration, scheduling, documentation, and billing support. The Supervisor serves as a key liaison between clerical staff, clinical teams, billing, and leadership to ensure smooth clinic operations and timely access to care.
Requirements
- High school diploma or GED
- 2–3 years of healthcare clerical or front desk experience
- Strong organizational, communication, and problem-solving skills
- Ability to maintain confidentiality and comply with HIPAA
- Ability to pass background checks and drug screening
Nice To Haves
- Supervisory or lead experience preferred
- Behavioral health or community mental health experience
- Experience with CareLogic or similar EHR
- Knowledge of scheduling, insurance verification, or front-end billing
- Familiarity with Medicaid or CCBHC programs
Responsibilities
- Supervise, train, onboard, and support clerical and front desk staff
- Assign and monitor daily work to ensure adequate coverage and service quality
- Provide performance feedback and support corrective action as needed
- Serve as first point of escalation for front desk, registration, or access issues
- Ensure professional, welcoming, and consistent front desk operations
- Oversee client check-in/check-out and scheduling workflows
- Coordinate scheduling across providers, programs, and locations
- Support timely access to services, including urgent or same-day needs
- Monitor no-shows, cancellations, and access trends and support improvement efforts
- Ensure accurate entry and maintenance of client demographics, insurance, and required forms
- Ensure accurate and timely use of the electronic health records system
- Support correct placement of clients in CCBHC vs. non-CCBHC programs
- Monitor front-end EHR queues and workflows to prevent billing or service delays
- Collaborate with Billing, Finance, IT, and leadership to resolve front-end issues
- Maintain clerical procedures and desk guides
- Assist with reporting, operational metrics, and quality improvement initiatives
- Participate in meetings, training, and process improvement activities
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
