Clear & Legible Reporting Medical Record Clerk (Liaison)

Cherokee Federal•Colorado Springs, CO

5d•Onsite

About The Position

The Clear & Legible Reporting Medical Record Clerk (Liaison) establishes and maintains positive working relationships with the military treatment facility (MTF), clinics, and staff. The role processes clinical results daily, uploads them to the appropriate records through MHS GENESIS, and uses strong customer-service skills. The clerk also reviews, researches, routes, and closes referrals; communicates with primary care managers and referring providers; captures qualifying HEDIS data; and documents work in required systems while complying with HIPAA requirements. This is an onsite, five-day-per-week day-shift position at Buckley Space Force Base in North Aurora, Colorado. An active Public Trust clearance or the ability to obtain one is required. The position has no supervisory or management authority.

Requirements

Excellent customer-service skills and experience.
Working knowledge of HIPAA.
High school diploma or GED equivalency.
General office administrative and clerical skills, including receptionist duties and answering telephones.
Computer operating skills, including Microsoft Windows, Word, and Excel.
Ability to understand the importance of meeting deadlines.
Active Public Trust clearance or ability to obtain one.
Must pass Cherokee Federal pre-employment qualifications.

Nice To Haves

Knowledge of general medical ethics and telephone etiquette, and written, verbal, and electronic communication.
General working knowledge of word processing and Microsoft applications, including Windows, Word, Excel, and Outlook.
Possess or complete Privacy Act and HIPAA, Data-Safeguarding, Anti-Terrorism, Interacting with Government Employees, MHS GENESIS appointment-booking, and policy training in a trainer-to-trainer format.
Possess or complete TRICARE online training and have a solid understanding of the TRICARE online appointing and referral process.
Possess or complete MHS GENESIS Revenue Cycle and scheduling training.
Possess or complete training on MHS GENESIS referral management and appointing functions.
Possess or complete training on the secure messaging platform and be capable of managing inbox volume.

Responsibilities

Establish and maintain positive working relationships with the MTF, clinics, and staff.
Process clinical results daily and upload them into the appropriate record via MHS GENESIS.
Notify the PCM or referring provider through MHS GENESIS when results are available for review.
Review and disposition referrals in MHS GENESIS.
Research and request replacement documents for partial results or results missing a second identifier.
Research referrals that remain open at days 50, 120, and 180 using MHS GENESIS and the Managed Care Support Contractors website.
At day 120, notify the PCM or referring provider through appropriate means when there is no claim and the referral was not utilized.
Close referrals in accordance with facility guidelines.
Capture HEDIS data on results that meet criteria during processing.
Adhere to HIPAA requirements.
Document work appropriately in required systems.
Work with individual MTFs to route and close referrals appropriately.
Perform other job-related duties as assigned.