Clear & Legible Reporting Medical Record Clerk (Liaison)

Cherokee Federal • Colorado Springs, CO

5d • $18 - $20 • Onsite

About The Position

The Clear and Legible Reporting Medical Record Clerk (Liaison) establishes and maintains positive working relationships with the Military Treatment Facility (MTF), clinics, and staff. The role processes clinical results daily, uploads them to the appropriate record through MHS GENESIS, and provides customer service. The position is onsite five days a week on the day shift at Buckley Space Force Base in North Aurora, Colorado. An active Public Trust clearance or the ability to obtain one is required for consideration.

Requirements

• Excellent customer service skills and experience.
• Working knowledge of HIPAA.
• High school diploma or GED equivalency.
• General office administrative and clerical skills, including receptionist duties and answering telephones.
• Computer operating skills, including Microsoft Windows, Word, and Excel.
• Understand the importance of meeting deadlines.
• Active Public Trust clearance or ability to obtain a Public Trust clearance.
• Pass Cherokee Federal pre-employment qualifications.
• Prolonged periods of sitting at a desk and working on a computer; occasional standing or moving around the office for extended periods may be required.

Nice To Haves

• Knowledge of general medical ethics, telephone etiquette, and written, verbal, and electronic communication.
• Operational computer skills and general working knowledge of word processing and Microsoft applications, including Windows, Word, Excel, and Outlook.
• Possess or complete Privacy Act and HIPAA, Data-Safeguarding, Anti-Terrorism, Interacting with Government Employees, MHS GENESIS appointment booking, and policy training in a trainer-to-trainer format.
• Possess or complete TRICARE online training and have a solid understanding of the TRICARE online appointment and referral process.
• Possess or complete MHS GENESIS Revenue Cycle and scheduling training.
• Possess or complete training on MHS GENESIS referral management and appointment functions.
• Possess or complete training on the secure messaging platform and be capable of managing inbox volume.

Responsibilities

• Establish and maintain positive working relationships with the MTF, clinics, and staff.
• Process clinical results daily and upload them to the appropriate record through MHS GENESIS.
• Notify the PCM or referring provider through MHS GENESIS when results are available for review.
• Review and disposition referrals in MHS GENESIS.
• Research and request replacement documents for partial results and documents missing a second identifier.
• Research referrals that remain open at days 50, 120, and 180 using MHS GENESIS and the Managed Care Support Contractors website.
• At day 120, if there is no claim, notify the PCM or referring provider through appropriate means that the referral was not utilized.
• Close referrals in accordance with facility guidelines.
• Capture Health Effectiveness Data and Information Set (HEDIS) data on qualifying results during processing.
• Adhere to all HIPAA requirements.
• Document work appropriately in required systems.
• Work closely with individual MTFs to route and close referrals appropriately.
• Perform other job-related duties as assigned.

Benefits

• Up to a 6% 401(k) company match.
• Paid time off.
• Medical, dental, and vision insurance, plus prescription drug coverage.
• Basic life and AD&D insurance, with supplemental life options.
• Short-term and long-term disability coverage.
• Paid holidays.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Professional development, training, and certification support.
• Voluntary accident, critical illness, and identity theft protection benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED