Classroom Computer & Technology Lead

UIOWA•Iowa City, IA

6d•Onsite

About The Position

The University of Iowa is seeking a Classroom Computer & Technology Lead to shape, manage, and continuously improve the technology experience in classrooms, meeting rooms, computer labs, and other learning spaces across campus. The role serves as a technical and service management lead for several highly visible technology services used by students, faculty, and staff. The position coordinates service operations, guides technology changes and refreshes, troubleshoots complex issues, analyzes usage and support trends, and works with IT Services and campus partners to make learning-space technology reliable, sustainable, and responsive to customer needs. Responsibilities include managing computer and peripheral refreshes across approximately 350 university classrooms, improving support processes, evaluating new technology, and coordinating changes across multiple IT teams. This is a specified-term appointment as a Senior IT Support Consultant (PIC3), with a two-year project assignment and full fringe benefits. It is a 100% onsite position and is not eligible for University sponsorship for employment authorization. The person in this role is expected to maintain effective, civil, and respectful working relationships with the campus community and uphold the University’s commitment to a welcoming and respectful environment.

Requirements

Bachelor's degree in a field relevant to the position, or an equivalent combination of education and related experience.
Typically three years or more of professional IT support experience, including conferencing or video conferencing technologies.
Experience managing Windows computers and peripheral devices across their lifecycle in an enterprise environment.
Demonstrated skills analyzing data and making data-informed decisions and recommendations.
Experience working on and/or leading cross-functional teams.
Ability to work across organizational structures to build strong partnerships and working relationships with team members.
Strong interpersonal skills and ability to communicate effectively, verbally and in writing, with all levels of management and project team members, including explaining technical computing concepts to non-technical staff.
Demonstrated experience developing and maintaining documentation for technology solutions and services.
Ability to work independently with a strong focus on customer service.
Strong technical troubleshooting skills and experience developing testing plans to validate data and find resolutions to system-wide problems.
Proven track record of initiating, managing, and completing technology projects.
Valid U.S. driver's license and ability to meet UI Fleet Safety requirements.

Nice To Haves

Proficiency and/or experience with A/V technologies and their use in an enterprise or educational environment.
Experience supporting technology in a higher education setting.
Knowledge of and/or experience with IT Service Management principles and practices.
Experience working with cross-departmental teams and vendors to navigate changes, apply upgrades, and resolve problems.

Responsibilities

Lead day-to-day service operations for classroom technologies, meeting room technologies, ITC computer labs, public computing environments, and other assigned learning-space technology services.
Plan and coordinate technology changes and refreshes across hundreds of campus learning spaces.
Serve as an escalation point and technical expert for complex or widespread hardware, software, conferencing, and technology-integration issues.
Analyze incidents, service requests, usage trends, and customer feedback to identify problems, recommend improvements, and guide technology decisions.
Partner with campus units, IT Services teams, and vendors to evaluate solutions, coordinate changes, and ensure smooth service delivery.
Develop and maintain documentation for technology solutions and services.
Develop testing plans to validate data and find resolutions to system-wide problems.
Initiate, manage, and complete technology projects.
Maintain effective, civil, and respectful working relationships with the University of Iowa campus community.