Lead Classroom Technology Specialist

Southwestern Baptist Theological Seminary•Fort Worth, TX

11d•Onsite

About The Position

The Lead Classroom Technology Specialist handles advanced classroom support cases, installation and maintenance of classroom technology integrations, provides training, support, and leadership to the Classroom Technicians, and assists the LMS Administrator. They have a comprehensive knowledge of all classroom and video conferencing systems, allowing them to diagnose and repair problems quickly. The position ensures service quality, operational consistency, and timely resolution of complex technical issues across a variety of integrated academic spaces.

Requirements

Minimum of a high school diploma or equivalent, or a college degree preferred.
Enhanced audio-visual experience
Thorough understanding of computer technology
Proficiency in Microsoft Office applications
Highly relational with a passion for customer service
Strong organizational skills are essential for ensuring that all team activities are carried out efficiently and effectively.
Diagnostic skills help solve complex issues, reduce downtime, and improve customer satisfaction.
Excellent communication skills, both verbal and written

Nice To Haves

Experience with the administrative side of Canvas, preferred
CompTIA A+, Shure, and Dante certifications are advantageous
Successful completion of background check, MVR, and credit check may be required

Responsibilities

Configure, integrate, and maintain classroom and conferencing A/V systems
Execute procedures for beginning of semester preparations and maintenance throughout the semester
Provide training to faculty, staff, and students on classroom and instructional technologies
Interact with professors on a day to day basis solving technical issues
Work with a team to execute projects and help end users in a timely fashion
Support end users by answering telephone calls, online ticket requests, and walk-ins
Responsible for tier 1-2 support of classroom technology and video conferencing spaces
Support the LMS Administrator with user and course administration
Serve as lead technical resource for Classroom Technicians
Train, mentor, and lead part-time technicians to ensure service standards and consistency
Assist the Director in coordinating daily workflow, ticket prioritization, and operational processes
Promote a culture of professionalism, accountability, and customer service excellence
Assist the Director in leading and executing academic technology projects to completion, coordinating and directing part-time technicians throughout all phases of implementation
Assist the Director in researching new and current acadmic technologies and designing implementation strategies that align with the goals and needs of the Academic Division
Collaborate with the Institutional Administration Project Manger and/or Director to transition completed projects involving academic technology into ongoing support and maintenance
Perform other related duties as assigned and specific to area of responsibility
Any other special assignments as requested by the Director of Technology Services
Regular on the job attendance and timeliness