Technology Specialist

Germain Lexus Of Naples • Naples, FL

1d

About The Position

The Technology Specialist works directly with customers and sales and service staff, providing detailed explanations of innovative services and answering questions about vehicle features, technology, connectivity, and related topics. The role also supports the sales process through customer introductions, test-drive preparation and assistance, and vehicle handovers. The specialist maintains current knowledge of products, technologies, trends, and competitor offerings, and works with sales staff and managers to understand customers’ interests and preferences.

Requirements

• Proven background in retail sales and/or customer service.
• Background in selling, training, and/or explaining technology, complex features, and processes to customers.
• Proficiency with the Microsoft Office product suite.

Nice To Haves

• Experience in luxury customer care or customer service.

Responsibilities

• Maintain current knowledge of products, technologies, and trends to share with customers and colleagues.
• Stay informed about competitor products and technologies.
• Work with sales staff and managers as needed to analyze customers’ interests and specific preferences.
• Meet and greet customers to begin the sales process.
• Support sales consultants during test drives and hand customers over to the sales consultant.
• Prepare test-drive vehicles in advance, including checking fuel and cleanliness, adjusting cabin temperature, placing refreshments, and setting a suitable radio channel and navigation route.
• Prepare and complete second deliveries, including Connect activation and additional explanations or services not completed during the first delivery.
• Explain vehicle features, technology, connectivity, and services to customers and sales or service staff.

Benefits

• Comprehensive health, dental, and vision insurance coverage.
• 401(k) savings plan with employer match.
• Paid vacation and company holidays.
• Competitive wage plans.
• Ongoing professional development and internal promotions.
• Company outings and activities.
• Employee discounts.
• Tools, training, and opportunities to support career success.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed