Class B Route Sales Driver

Dairy Farmers of America•Charlotte, NC

About The Position

Operate a straight truck or pup truck to deliver products to customers safely and on time according to the delivery route schedule determined by a supervisor. The role requires high standards of customer service and frequent communication with peers, supervisors, customers, and others. Drivers follow designated routes, deliver products to a variety of customer locations, handle products and returns, maintain the assigned vehicle and equipment, complete required paperwork, and represent DFA positively and professionally. Other duties may be assigned as required.

Requirements

High school diploma or equivalent.
Must meet minimum age requirements.
Must meet DFA requirements for Motor Vehicle Records.
Must meet all DOT requirements.
Valid CDL Class B or Class B with Air Brake endorsement.
Knowledge of DOT procedures, rules, and requirements.
Math skills for calculating load size and recording accurate volume and weight measurements.
Customer service skills.
Ability to communicate effectively verbally and in writing.
Ability to contribute to positive performance behaviors through personal example.
Ability to proactively seek solutions and take appropriate steps to solve problems.
Ability to collaborate effectively and foster teamwork.
Ability to be punctual, follow directions, and meet deadlines.
Ability to interpret and apply company policies.
Ability to adapt to and manage change effectively.
Ability to perform tasks and duties with minimal supervision and take initiative.
Good organizational and record-keeping skills.
Ability to read, write, and speak English.

Nice To Haves

Up to 2 years of experience driving a straight truck or pup truck within the last 5 years is preferred.

Responsibilities

Operate a commercial motor vehicle in compliance with DOT and DFA rules, regulations, policies, and safety practices.
Deliver pre-ordered or special-order products to customers according to route schedules and customer expectations, including placing deliveries inside coolers or walk-ins when required.
Follow designated routes and schedules unless directed otherwise by supervisory personnel, and report delays caused by road conditions, accidents, or breakdowns.
Load and unload products at designated stops as required, manually or with a hook, two-wheel cart, or pallet jack; route duties may also include stocking, rotating, or ordering products.
Collect empty cases.
Provide merchandising support based on customer requirements and promote new products when appropriate.
Communicate effectively with customers, maintain good relations, resolve complaints, and report problems to the driver supervisor or manager.
Perform or ensure proper maintenance of assigned vehicles and equipment, including checking tires, fuel, and oil, and keep the vehicle clean.
Secure the load before travel and at each stop, making adjustments as needed.
Complete daily paperwork accurately, including delivery tickets, pre- and post-trip inspections, driver logs, trip records, and vehicle service reports.
Submit customer paperwork and deposits daily, including invoices, load orders, and handheld reports.
Maintain sufficient route inventory to meet customer demands while following inventory-control and distribution procedures; document freight condition before departure.
Attend driver workshops and training sessions.
Use company-supported applications or systems properly.
Represent DFA positively and professionally in interactions with customers and others.