Class B Route Sales Driver

Dairy Farmers of America, Inc.•Charlotte, NC

About The Position

Operate a straight truck or pup truck to deliver products to customers safely and on time according to the route schedule set by a supervisor. Provide a high standard of customer service and communicate frequently with peers, supervisors, customers, and others. The role includes delivering and handling products, maintaining the assigned vehicle and equipment, completing required records and paperwork, and representing DFA professionally.

Requirements

High school diploma or equivalent.
Valid CDL Class B or Class B with Air Brake endorsement.
Meet minimum age requirements.
Meet DFA requirements for Motor Vehicle Records.
Meet all DOT requirements.
Knowledge of DOT procedures, rules, and requirements.
Math skills to calculate load size and record accurate volume and weight measurements.
Customer service skills.
Ability to communicate effectively verbally and in writing.
Ability to contribute to positive performance behaviors through personal example.
Ability to proactively seek solutions and take appropriate steps to solve problems.
Ability to collaborate effectively and foster teamwork.
Ability to be punctual, follow directions, and meet deadlines.
Ability to interpret and apply company policies.
Ability to adapt to and manage change effectively.
Ability to perform tasks with minimal supervision and take initiative.
Good organization and record-keeping skills.
Ability to read, write, and speak English.

Nice To Haves

Up to 2 years of experience driving a straight truck or pup truck within the last 5 years is preferred.

Responsibilities

Operate a commercial motor vehicle in compliance with DOT and DFA rules, regulations, policies, and safety practices.
Deliver pre-ordered and special-order products to customers such as schools, grocery stores, and nursing homes according to route schedules and customer expectations, including placing deliveries in coolers or walk-ins when required.
Follow designated routes and schedules unless directed otherwise, and report delays caused by road conditions, accidents, or breakdowns to management.
Load and unload products at designated stops as required, using a hook, two-wheel cart, and/or pallet jack; route duties may also include stocking, rotating, or ordering products.
Collect empty cases.
Provide merchandising support according to customer requirements and promote new products when appropriate.
Communicate effectively with customers, maintain good relations, resolve complaints, and report problems to the driver supervisor or manager.
Ensure or perform proper maintenance on assigned vehicles and equipment, including checking tires, fuel, and oil, and keep the vehicle clean.
Secure the load before travel and at each stop, making adjustments as needed.
Complete daily paperwork accurately, including DOT and customer paperwork, delivery tickets, pre- and post-trip inspections, driver logs, trip records, and vehicle service reports.
Submit customer paperwork and deposits daily, including invoices, load orders, and handheld reports.
Maintain sufficient route inventory to meet customer demand while following inventory-control and distribution procedures; document freight condition before departure.
Attend driver workshops and training sessions.
Use company-supported applications or systems properly.
Represent DFA positively and professionally when interacting with customers and others.
Perform other duties as assigned.