Claims Trainer Manager

Frontline Insurance Managers Inc. • Lake Mary, FL

5d

About The Position

At Frontline Insurance, we are on a mission to Make Things Better, and our Claims Trainer Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Claims Trainer Manager where you can make a meaningful impact and grow your career, your next adventure starts here!

Requirements

• BS/BA in business or related field required.
• At least ten (10) years claims experience.
• Direct homeowner and dwelling claims experience in the areas of coverage, investigation, evaluations, negotiation and other resolution techniques.
• Must model ethics and integrity.

Nice To Haves

• MBA and/or Insurances Designations, such as AIC, CPCU, SCLA are a plus.

Responsibilities

• Exemplify professional and ethical behavior.
• Assist in the development, maintenance and training of policies and procedures in the Litigation, Claims, Subrogation and Administrative units.
• Function as a resource to the Claims Department.
• Identify training and development needs and participate in the development, maintenance and facilitation of related training.
• Create, develop and deliver training utilizing various written and verbal methods and materials including but not limited to presentations, video job aids, PowerPoints, Workflows, team exercises, group discussions, role playing, lectures, question and answer sessions, coaching, mentoring and other educational materials/methods.
• Create and maintain letters, forms and templates as needed.
• Promote consistency of claim handling.
• Evaluate the effectiveness of training programs and provide recommendations for improvement.
• Schedule training and administer ongoing training and orientation classes.
• Provide feedback to Claims Leadership.
• Maintain knowledge and compliance of company procedures, claim related statutes and insurance regulations and other legal requirements.
• Assist with Quality Assurance file audits if needed.
• Maintain a high level of customer service for internal and external clients/partners.
• Contribute to the goals and objectives of the Team and the organization.
• Perform special projects and other responsibilities as assigned by Claims Leadership.

Benefits

• Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• 401k Retirement Plan with a generous match.
• Four weeks of PTO
• Pet Insurance for your furry family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager