Claims Tracer and Collections Specialist for Dental Group
About The Position
Gold Coast Dental is looking for a Collections specialist who is comfortable making proactive calls and sending follow-ups to track down unpaid insurance claims. The ideal candidate will show empathy and professionalism when dealing with insurance representatives and billing departments to maintain cooperative relationships. This role requires persistence to dig through EOBs, policy details, and claim notes to confirm outstanding balances, while also understanding that real progress is made by speaking with people to move claims forward. The candidate should understand that negotiating a quick resolution or partial payment is often better than waiting months for a full payout, but also should not accept the first denial or excuse without challenging it and pushing for the correct reimbursement. Gold Coast Dental is a dentist-owned group of 19 dental offices in Southern California, committed to delivering high-quality dental services and exceptional patient care in a welcoming and professional environment. We are seeking a dedicated and detail-oriented Collections Specialist to join our team, responsible for managing accounts receivable, collecting outstanding payments from patients and dental insurance companies, and ensuring timely payment for services rendered.
Requirements
- Must be comfortable picking up the phone and calling patients to collect money owed.
- Previous experience in collections, accounts receivable, or a similar role, preferably in a healthcare or dental setting.
- Strong understanding of dental billing and insurance processes.
- Excellent communication and negotiation skills.
- Proficient in using billing software and Microsoft Office Suite (Word, Excel).
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
Nice To Haves
- Experience with Open Dental software, DentalXChange and NEA Fast Attach is a plus.
- Associate's or bachelor's degree in a related field is a plus.
Responsibilities
- Contact patients and insurance companies to collect outstanding balances via phone calls and letters.
- Review and analyze patient accounts to identify overdue balances and discrepancies.
- Resolve billing issues and disputes by working closely with the billing department and insurance companies.
- Maintain accurate and up-to-date records of all collection activities and communications.
- Develop and implement effective strategies for timely collection of payments.
- Provide exceptional customer service and maintain a professional demeanor in all interactions.
- Assist in the preparation of reports related to collections and accounts receivable.
Benefits
- Competitive pay ($20-25/hr DOE)
- Health and dental insurance
- Professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
