Claims Support Specialist

M3 Insurance•Madison, WI

2d•Hybrid

About The Position

As a Claims Support Specialist at M3 Insurance, you'll play a vital role in supporting our P&C Risk Management team by managing claims activity, coordinating with clients and carriers, and ensuring seamless day-to-day operations. This position offers an excellent blend of technical claims support and administrative coordination - making it a great fit for someone looking to grow their career in insurance claims.

Requirements

A background in Business, Finance, Risk Management, or Insurance, with a minimum of one year of GL, Auto, or Property claims experience preferred.
High school diploma required.
Demonstrated proficiency in Microsoft Windows-based software applications, including Word, Excel, and PowerPoint.
Valid driver's license in accordance with M3's motor vehicle safety policy.
Property and Casualty License, or the ability to obtain within 6 months.
Strong written and verbal communication skills with a professional, client-oriented approach.
Excellent organizational and time management abilities with a high attention to detail.
Ability to adapt quickly in a dynamic environment while maintaining composure under pressure.
A collaborative, team-first mindset with a proactive, results-driven attitude.

Responsibilities

Support the Risk Management Department with new claim intake and carrier claims updates, ensuring accurate and timely documentation in Applied Epic.
Manage and coordinate workers' compensation claim reviews, keeping clients and carriers aligned throughout the process.
Serve as a reliable backup resource for claims facilitation during high-demand periods or team member absences.
Provide real-time guidance to clients on claim handling processes and connect them with the right contacts when needed.
Obtain loss information from clients and forward proper loss documents to assigned carriers in a timely manner.
Monitor open losses and proactively follow up to drive prompt closure.
Collaborate with Claims Advisors, Senior Claims Advisors, Senior Manager - Claims, and the Vice President of P&C Operations to deliver seamless service.
Provide periodic administrative and technical support to the broader Risk Management team.