Claims Specialist

Maddox Industrial Transformer • Moscow, ID

4d • $88,000 - $96,000 • Onsite

About The Position

Your primary responsibilities will involve resolving warranty claims and return requests. You will serve as the main point of contact for our customers throughout the claims process by providing clear and responsive communication. Additionally, you will investigate warranty claims by reviewing warranty coverage, emails, pictures, test reports, and other relevant documents. You will bring about timely claim resolutions by coordinating with the various other Maddox business functions and partner vendors to achieve the positive outcomes for both Maddox and our customers. Our goal is to ensure an industry leading customer experience at every point of the claims process by facilitating the ease of doing business and driving customer retention through prompt post-fulfillment claim mitigation and resolution.

Requirements

• Prior relevant and demonstrated experience is required.
• 2+ years of experience in a public/customer facing role.
• Fantastic written/email communication skills.
• Proficiency with basic computer software (G-Suite, Email, CRM’s, ERP’s, etc.).
• At least 45 WPM typing speed.

Nice To Haves

• Team leadership experience.
• Account management experience.
• Project management experience.

Responsibilities

• Resolving warranty claims and return requests.
• Serving as the main point of contact for customers throughout the claims process.
• Providing clear and responsive communication to customers.
• Investigating warranty claims by reviewing warranty coverage, emails, pictures, test reports, and other relevant documents.
• Coordinating with various Maddox business functions and partner vendors to achieve timely claim resolutions.
• Ensuring an industry-leading customer experience at every point of the claims process.
• Facilitating ease of doing business.
• Driving customer retention through prompt post-fulfillment claim mitigation and resolution.

Benefits

• 3 Weeks Paid Time Off (PTO)
• Health & Wellness (can be traditional insurance or cash in lieu of benefits)
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages
• Paid holidays
• Marriage and family gifts to celebrate significant life events
• Other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed