Claims Supervisor 1

Concord General Mutual Insurance Company • Westborough, MA

5d • Onsite

About The Position

This job is responsible for supervising and coordinating activities within an assigned Claims Division area of responsibility involving the products or services of the Company by working individually or through associates. Work is performed independently.

Requirements

• A bachelor’s degree is required.
• Active participation in Company approved continuing education programs is required.
• Ability to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documents.
• Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgement.
• Ability to write reports and compose correspondence.
• Ability to communicate, in both oral and written formats, in a polite, clear, concise, and accurate way.
• Possess good problem resolution skills and good interpersonal skills.
• Ability to deal with a diverse group of individuals and manage varied factual circumstances.
• Ability to understand and carry out complex instructions.
• Ability to motivate and delegate work to associates.
• Ability to apply knowledge acquired from previous positions.
• Ability to organize and independently execute work.
• Ability to maintain confidentiality and data security.
• Ability to maintain a professional image.

Nice To Haves

• These requirements may be waived or changed, at Company discretion, based on prior education and/or experience.

Responsibilities

• Make suggestions and recommendations as to the hiring, termination, advancement, promotion or any other change of status of associates.
• Assist management by supervising office/department activities in accordance with Company policies and applicable laws.
• Supervisory responsibilities include but not limited to: training and developing associates and conducting performance appraisals; planning, assigning, and directing work to meet Company objectives; ensure that associates consistently meet Company service expectations; addressing complaints and resolving problems; rewarding and disciplining associates; and interviewing candidates and associates to fill open positions.
• Review the progress made in meeting objectives, analyze operating procedures and recommend improvements when needed.
• Regularly update management regarding the progress in meeting objectives and problems involving area activities or services.
• Ensure Company procedures are being followed.
• Review files, documentation, and correspondence and respond appropriately.
• For those assigned a fleet vehicle: drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Obtain and maintain appropriate adjuster’s license(s) as required.
• Demonstrates innovativeness and continually seeks more efficient ways to process and handle work.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Benefits

• medical
• vision
• dental
• life insurance
• disability insurance
• paid time off program for vacation, personal, sick time, and holiday pay
• parental leave
• adoption assistance
• fertility treatment assistance
• 401(k) plan with company match
• gym member/fitness class reimbursement
• additional resources and programs that encourage professional growth and overall wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level