Claims Supervisor

Werner Enterprises•Omaha, NE

About The Position

The Claims Supervisor will manage, review, and resolve claims, determining the course of action, developing arguments, and addressing claimant rebuttals. This role involves conducting preliminary negotiations, preparing and issuing notices, and managing administrative, financial, accounting, and reporting functions for claims. The supervisor will assist in overall case resolution strategies, settlements, and litigation support, authorizing payments or referring claims to investigators. Responsibilities include analyzing trends, providing reports, contributing to forecasting and planning, generating risk analysis reports, and monitoring quality control. The role also entails managing high-exposure and complex files, overseeing the operational management of the Claims Department for productivity, efficiency, and accuracy, and providing claims support to teams. Additionally, the supervisor will direct claims staff hiring, oversight, coaching, and training, and manage BI claims including litigation management and settlement negotiations. A strong claims handling background with leadership/supervisor experience is essential.

Requirements

High school Graduate or equivalent required.
Individual should have claims handling background along with leadership/supervisor experience.
Working knowledge of Google, Google Sheets- overall systems knowledge.
Maintain any credentials required to perform functions.

Nice To Haves

AA degree or some college preferred.
Two-Three years claims experience preferred.

Responsibilities

Manages, reviews, and resolves claims, including determining course of action, developing arguments and addressing claimants' rebuttals, conducting preliminary negotiations, and preparing and issuing notices to claimants and other third-parties.
Manages administrative, financial, accounting, and reporting functions for claims.
Assists in overall case resolution strategies, settlements, and litigation support.
Authorizes appropriate payment or refers claims to investigators for further review.
Analyzes and identifies trends and provides reports as necessary.
Provides input for forecasting and planning activities.
Generates risk analysis reports for management.
Monitors and participates in quality control and reviews.
Manages and monitors all high-exposure and complex files.
Oversees operational management of the Claims Department, including overall productivity, efficiency, and accuracy.
Provides expertise or general claims support to teams in reviewing, researching, investigating, negotiating, processing, and adjusting claims.
Directs claims staff hiring, oversight, coaching, and training.
Management of BI claims, including a litigation management along with experience in settlement negotiations.