Claims Supervisor

U-Haul•Phoenix, AZ

7d•Onsite

About The Position

Repwest Insurance is seeking an experienced Property Damage Claims Supervisor to lead and develop a team of claims professionals responsible for the investigation and resolution of property damage claims. As a Property Damage Claims Supervisor, you will oversee the daily operations of a team of Claim Adjusters, ensuring claims are handled efficiently, accurately, and in compliance with company standards and applicable Department of Insurance regulations. The ideal candidate is a strong leader who is passionate about coaching employees, driving performance, and delivering exceptional customer service.

Requirements

Minimum of 4 years of experience handling and/or supervising auto liability claims.
Excellent verbal and written communication skills.
Strong leadership, interpersonal, organizational, and time management abilities.
Demonstrated customer service and conflict resolution skills.
Proficiency with Microsoft Office applications, including Excel.
Ability to obtain an Arizona Adjuster License within 30 days of employment.
Ability to work on-site in Phoenix, AZ, Monday through Friday, for a minimum of 8 hours per day.

Nice To Haves

The successful candidate will be a motivated leader who can effectively balance operational oversight, employee development, and customer satisfaction while maintaining compliance with company and regulatory requirements.

Responsibilities

Train and mentor adjusters on company policies, procedures, claim handling best practices, and effective desk management.
Conduct daily claim file reviews to ensure compliance with established procedures and provide guidance on claim resolution strategies.
Review and approve claim payments, settlements, and denial letters.
Provide ongoing coaching, feedback, and performance management to ensure productivity, quality, and timeliness standards are met.
Investigate and address customer complaints, identifying and implementing effective resolutions.
Prepare written responses to formal complaints submitted through regulatory and consumer agencies, including the Department of Insurance and Better Business Bureau.
Establish, communicate, and monitor performance expectations through regular evaluations and management reporting.
Analyze performance metrics and trends to identify development opportunities and improve team results.
Review and approve employee timecards and attendance records.

Benefits

Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (HealthierYou initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
YouMatter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U‑Haul Mothers Program (Paid maternity leave)