Claims Supervisor, Field Appraisal

Plymouth Rock Assurance • Parsippany-Troy Hills, NJ

7d • $97,000 - $127,000

About The Position

The Appraisal Field Supervisor leads and oversees the appraisal unit serving Northern and Central New Jersey, managing 5–7 direct reports. The ideal candidate will be within reasonable driving distance of the Parsippany, New Jersey office.

The role ensures claim investigations, coverage determinations, damage assessments, settlements, and negotiations comply with the New Jersey Unfair Claims Practices Act and company policies. It supports the Claims Department’s goals for loss containment, service excellence, and expense management.

The position combines technical and leadership responsibilities, including re-inspections, estimate reviews, casework audits, performance analysis, and staff coaching. The Supervisor works closely with the Claims Director and interacts regularly with customers, claimants, vendors, and internal partners. Catastrophe claim handling may be required, including potential travel and extended hours, and assistance to neighboring states or territories.

Requirements

• 5–10 years of auto appraisal or estimating experience preferred.
• 3 or more years of supervisory or leadership experience preferred.
• Bachelor’s degree preferred; equivalent experience and industry certifications may be considered.
• Experience with auto estimating software required.
• Proficiency with Microsoft Office Suite.
• Valid driver’s license in good standing required.
• Ability to obtain out-of-state appraiser and/or adjuster licenses if needed.

Nice To Haves

• Mitchell estimating experience preferred.
• ICAR or other collision damage training is a plus.
• Bachelor’s degree preferred.

Responsibilities

• Supervise and direct the daily work of the appraisal unit.
• Audit casework to ensure quality, accuracy, and compliance with company standards.
• Review and approve damage estimates and settlements that exceed staff authority levels.
• Monitor workflow and assignments to ensure timely service and efficient operations.
• Train, coach, and develop staff to maintain high performance standards.
• Conduct performance evaluations and salary administration, and address development or performance issues.
• Re-inspect automobile losses completed by staff, independent adjusters, and repair facilities.
• Analyze reports and operational data to assess performance and identify improvement opportunities.
• Communicate findings and recommendations to the Claims Director.
• Resolve escalated issues or complaints from insureds, claimants, brokers, and internal stakeholders.
• Oversee the performance of external vendors and business partners as needed.
• Support hiring decisions and staffing recommendations.
• Maintain administrative records and ensure regulatory and internal compliance.
• Participate in catastrophe claim handling when required, including potential travel and extended hours, and assist neighboring states or territories as needed.

Benefits

• 4 weeks of accrued paid time off, 8 paid national holidays per year, and 2 floating holidays.
• Low-cost health insurance options with coverage starting on Day 1, including medical, dental, and vision.
• Annual 401(k) employer contribution.
• Professional development resources, including LinkedIn Learning and licensure assistance.
• Health and wellness program and fitness reimbursements.
• Paid family leave options, including paid parental leave.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager