Claims Summer Intern

Tower Hill Insurance Group•Alachua, FL

10d

About The Position

Tower Hill Insurance Group has an exciting opportunity for a talented Claims Summer Intern who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry. The Intern position is a temporary, 12-week role designed to introduce students or recent graduates to the property and casualty insurance industry. In this program, the intern will be tasked with leading and completing a Lean Six Sigma project, with the opportunity to earn their Yellow Belt certification. As a summer intern in the Claims department, you will assist with marketing and evaluating an auto repair services program. Your project will focus on monitoring standards for repair facility selection, repair approvals, customer communications, and inspections. You will work closely with your project mentor to learn project management, technical writing, estimating, and data analysis tools to identify trends and areas of improvement in customer satisfaction and retention, service quality and timeliness, customer growth, and repair cost controls. This opportunity will give you hands-on experience in data analysis, project management, and auto insurance while making a real impact on Tower Hill’s growth and success. This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

Requirements

Bachelor’s Degree or High School Diploma or GED with ongoing progress towards a Bachelor’s Degree required.
No previous experience required.

Responsibilities

Attend Lean Six Sigma training and lead a project from inception to completion.
Interact and collaborate with internal departments to gain industry knowledge and achieve project goals.
Prepare and present project updates to senior management.
Become familiar with property and casualty insurance industry terminology.
Complete assigned trainings on property and casualty insurance industry knowledge.
Assist team members with day-to-day tasks and assignments.
Shadow team members and assigned executive mentor to gain insider knowledge of property and casualty insurance.
Network with others through participation in social company events.
Attend onboarding and training as assigned.
Assist with marketing and evaluating an auto repair services program.
Monitor standards for repair facility selection, repair approvals, customer communications, and inspections.
Learn project management, technical writing, estimating, and data analysis tools to identify trends and areas of improvement in customer satisfaction and retention, service quality and timeliness, customer growth, and repair cost controls.