Claims - Specialist

Oak Harbor Freight Lines • Auburn, WA

1d • Onsite

About The Position

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey? The claims analyst will mitigate and manage claims expenses to Oak Harbor and work to ensure customers satisfaction when customer shipments are damaged or lost.

Requirements

• Must have either Transportation (Freight) and/or Claims Investigation experience.
• Excellent communication skills.
• Ability to think critically.
• Ability to work successfully with internal / customers to resolve issues/claims.
• Strong PC proficiency and experience using MS Office products.
• H.S. diploma or GED/equivalent required.

Nice To Haves

• Basic knowledge of NMFC rules and regulations in an LTL environment preferred.
• 1+ year experience in claims in an LTL environment preferred.
• AS400 experience preferred but not required.

Responsibilities

• Receive, investigate, and process cargo claims per OAKH Policy and Federal Statute
• Maintain accurate claims files.
• Print / Scan claims from the “Claims Email Inbox”.
• Assist and educate Internal / External Customers regarding claims processes.
• Answer status calls regarding claims and provide customer support during the claims process to ensure positive experience for our customers.
• Assist with Salvage/OSD requests.

Benefits

• Medical, dental, vision – You choose which plan suits you and our family. Single person pays 0% up to 2% of gross income. Entire family pays 0% up to 4% of gross income.
• 401K – 100% match up to 5% of Employees Contribution.
• Holiday pay after your 90 days.
• Company Paid Life Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED