Claims Specialist

Resilience

8d•$100,000 - $130,000•Hybrid

About The Position

At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. Step into a high-impact role on our global Claims and Incident Management team. As a Claims Specialist, you won't just process paperwork; you will own the day-to-day investigation and management of Cyber, Technology Errors & Omissions, and Miscellaneous Professional Lines claims. We need a driven, highly motivated professional to act as a critical defender of our bottom line and to seamlessly connect the incident response experience with our overarching mission of building true cyber resilience for our clients.

Requirements

2–4 years of proven experience in claims handling, claims advocacy, or cyber insurance coverage.
Demonstrated ability to evaluate primary and excess coverage.
Demonstrated ability to navigate increasingly complex cases.
Demonstrated ability to maintain exceptionally clear communication with diverse stakeholders, including insureds, brokers, vendors, and underwriters.
Expertise in handling third-party claims, particularly in Technology Errors & Omissions and Miscellaneous Professional Lines.

Nice To Haves

Established connections within the cyber broking community, incident response, or cybersecurity sectors.

Responsibilities

Own the day-to-day investigation and management of Cyber, Technology Errors & Omissions, and Miscellaneous Professional Lines claims.
Conduct investigations, manage negotiations, and apply expertise in insurance contracts to recommend accurate claim reserves.
Collaborate with Resilience's internal security and technology teams to offer policyholders proactive incident response and preventative services.
Manage external service providers during incidents to aggressively reduce losses.
Ensure meticulous file documentation.
Establish a continuous data/analytics feedback loop with our Underwriting team to directly refine our risk selection approach.