Claims Specialist, Design Professional

AXA • Los Angeles, CA

1d

About The Position

Our claims team sets us apart. Our experienced claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development.
As a Claims Specialist – Design Professional, you will play a critical role in managing and resolving professional liability claims for architects and engineers. You will interact and collaborate with regional practice leaders, brokers, and insureds on assigned accounts, taking ownership of critical issues relating to claims management. Our professional liability claims handlers are tasked with proactively resolving and settling claims to achieve optimal outcomes.

Requirements

• Education: Bachelor’s degree required; Juris Doctor (JD) preferred
• Experience: Intermediate level professional liability claims-handling experience. Experience managing, negotiating, and resolving complex claims.
• Licensing: Insurance adjuster licenses for all states requiring licenses, or willingness to immediately obtain such licenses upon starting employment.
• Proactive and Results-Oriented File Handling: Ability to proactively manage assigned claims, approach tasks proactively, and anticipate needs. Proactive decision making, ability to prioritize multiple workstreams while maintaining quality.
• Analytical and Technical Skills: Robust analytical and technical skills to handle complex and difficult claims applying sound judgment skills.
• Collaboration: Ability to collaborate with claims management on large and complex losses. Capability to develop and maintain productive working relationships with insureds, brokers, claim handlers, underwriters, and legal counsel. Willingness to seek input from others as needed to achieve the best result possible for the insured and AXA XL.
• Communication: Excellent verbal and written communication, presentation and influencing skills. Ability to communicate effectively with internal and external stakeholders to make sure we provide the highest level of customer service.
• Ethics: Handle responsibilities with integrity and to the highest standards of professionalism.
• Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and ability to focus on continuously improving technical skills and AXA XL claims capabilities.
• Client-Service Oriented: Focus on value at all points in the claims experience, delivering on our promise to our clients. High dedication to client, team and vendor relations evidencing professionalism and diplomacy in all situations.

Responsibilities

• Proactively managing Design Professional liability claims across multiple jurisdictions, including initial review, coverage evaluation, developing resolution strategies, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the insured and AXA XL.
• Using robust technical skills and subject matter expertise, handle complex and difficult claims within authority level, with focus on setting timely appropriate reserves.
• Partnering with defense counsel in setting and pursuing effective and cost-efficient litigation strategies consistent with AXA XL litigation management best practices.
• Evaluating settlement value and negotiating claims and litigated matters within authority, as well as participating in mediations and settlement conferences. Consistently employing strategic litigation management skills throughout the life of all claims.
• Coordinating and managing communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring the highest level of customer service.
• Ensuring all documentation is present in the claim file and ensuring that Claims Handler Guidelines and protocols are followed
• Maintaining high-quality relationships with insureds and brokers through frequent contact and responsiveness to their needs, including promptly reviewing contracts for insurability when requested.
• Active participation in marketing and promotional activities with some component of public speaking.

Benefits

• AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security.
• It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
• We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
• We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level