Field Claims Specialist III, Property (Flex Claims Professional)

Nationwide•City of Plattsburgh, NY

5d•$79,500 - $148,500•Hybrid

About The Position

This position is designated to provide critical support to the Field Property Claims Team. The role requires a high level of flexibility, with travel expectations of up to 80% depending on business needs. The individual will be deployed to assist in maintaining operational continuity, ensuring service quality, and supporting team performance across various regions. Assignments may vary in duration and location, and the ability to quickly adapt to new environments and team dynamics is essential. Ideal candidates for this role will be located in the Las Vegas, NV area or Denver, CO area. Relocation assistance may be available. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Requirements

5 years of insurance field/property claims handling or adjusting experience
Solid experience/proficiency with Xactimate
Solid experience writing own estimates and handling claims start to finish
Strong customer service competency
Strong written & verbal communication skills
Undergraduate studies in business administration or related field preferred and/or validated experience
State licensing where required.
Five years of experience handling property claims, insurance processing or field claims adjusting.
General knowledge of insurance theory and practices, and contracts and their application.
Property estimating and automated claims systems.
Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.
Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.
Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions.
Ability to establish repair requirements and cost estimates for property losses.
Ability to evaluate and successfully advise on property claims.
Organizational skills to prioritize work.
Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.
Ability to efficiently operate a personal computer and related claims and business software.
Able to provide leadership to less experienced claims associates.
Must be able to safely access and inspect rooftops using a ladder.
Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12.
Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.
A valid credit check and/or background check will be required as part of the selection process.

Nice To Haves

Successful completion of required claims certification schools or courses.
Professional development such as IIA or CPCU preferred.
Obtain Xactimate Level 1 certification within a year of start date.
Obtain Xactimate Level 2 certification within two years of employment.

Responsibilities

Handles all assigned claims promptly and effectively, with little direction and oversight, which may include complex and catastrophic losses.
Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures.
Determines proper policy coverages and applies standard methodologies to conclude assigned cases according to company guidelines.
Adheres to high standards of professional conduct while delivering outstanding service.
Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
Adheres to file conferencing notification and authority procedures.
Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines; and policy changes and modifications.
Maintains current knowledge of local industry repair procedures and local market pricing.
Able to act for the Claims Manager.
Mentors and provides leadership to less experienced claims associates.
Provides one-on-one training and helps with training/presentations as assigned by claims management.
Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
Assists or prepares files for suit, trial or subrogation.
Initiates and conducts follow-ups through proficient use of the claims and other related business systems.
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
May perform other responsibilities as assigned.

Benefits

Medical, Dental, Vision
401k with company match
Company-paid Pension plan
Paid time off
Relocation assistance may be available
Life insurance
Short and long term disability coverage
Newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
Business casual attire