Claims Service Team Leader
About The Position
The Virginia Workers’ Compensation Commission’s Criminal Injuries Compensation Fund (CICF) is seeking a compassionate, detail-oriented, and service-driven leader to guide a team dedicated to supporting victims of crime throughout the Commonwealth of Virginia. This role is ideal for someone who thrives in fast-paced, emotionally sensitive environments and can balance empathy with accountability. The successful candidate will be a strong coach, collaborative problem solver, and change agent who can lead a high-performing claims team while navigating complex case reviews, stakeholder relationships, and evolving operational needs. At CICF, the work matters deeply. Every claim represents a person or family navigating trauma, crisis, or loss. Our Team Leaders play a critical role in ensuring claims are handled accurately, professionally, compassionately, and in accordance with Virginia law. If you are passionate about leadership, public service, process improvement, and supporting both employees and victims through challenging situations, we encourage you to apply.
Requirements
- Experience supervising or leading staff in a high-volume, fast-paced environment
- Experience reviewing complex claims, case management, investigations, or similar analytical work
- Strong coaching, communication, and interpersonal skills
- Ability to manage competing priorities while maintaining attention to detail
- Ability to handle emotionally sensitive situations with professionalism, empathy, and sound judgment
- Experience interpreting policies, procedures, regulations, or laws
- Experience working collaboratively with diverse stakeholders, including internal staff and external partners
Nice To Haves
- Working knowledge of the Code of Virginia sections relating to the Criminal Injuries Compensation Fund, medical terminology, Virginia criminal justice processes, and/or law enforcement investigation practices and procedures preferred
- Experience working with crime victims or working with individuals in crisis situations preferred
- Experience delivering presentations and training to diverse groups of stakeholders preferred
Responsibilities
- Supervises, coaches, and supports a team of Claims Examiners responsible for reviewing and processing criminal injury compensation claims.
- Ensures claims are handled accurately, timely, and in compliance with Virginia law while supporting operational quality, process improvement, and trauma-informed service delivery.
- Collaborates with law enforcement agencies and external stakeholders to support claims processing, training, and partnership efforts.
Benefits
- Competitive and unique pay structure
- Liberal telework policy (hybrid model)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
