Claims Team Leader: Level II

GAINSCO•Richardson, TX

4d•Hybrid

About The Position

GAINSCO is seeking a driven and enthusiastic Claims Team Leader - Level II to lead a team of Claim Representatives handling non-attorney represented bodily injury and property damage claims. These claims range from low to high complexity and require strong coverage and liability investigation skills. The role involves coaching, performance management, quality assurance, and supporting company-wide initiatives, all while fostering a high-performance, customer-focused culture. GAINSCO offers a work environment that rewards engaged individuals who desire to contribute and succeed, encouraging skill growth and career development.

Requirements

Bachelor’s degree preferred.
Active Texas or Florida Adjuster License required upon hire; additional licenses may be required and must be obtained and maintained.
Minimum 2 years of experience handling medium to high complexity coverage and liability claims.
Minimum 2 years of bodily injury claims experience (non-attorney and/or attorney represented preferred).
Prior supervisory experience required.
Insurance industry experience required; non-standard auto experience is a plus.
Knowledge of state laws regulating the auto insurance industry.
Knowledge of Image Right and Claims Center systems.
Strong verbal and written communication skills.
Ability to assess performance and provide constructive feedback.
Excellent time management and organizational skills.
Strong decision-making and problem-solving abilities.
Effective negotiation and conflict resolution skills.
Ability to adapt to change and lead through evolving priorities.
Eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization.

Nice To Haves

Non-standard auto experience is a plus.

Responsibilities

Lead, coach, and support a team of 4–6 Level 2 Claim Representatives.
Provide ongoing training and development to improve claims handling skills.
Manage onboarding and integration of new team members.
Drive employee engagement and foster a collaborative, accountable team culture.
Partner with HR on recruitment, performance management, and disciplinary actions.
Ensure alignment with company goals and initiatives.
Apply advanced knowledge of insurance coverage, claims processes, and procedures.
Conduct QA reviews, file audits, and authority reviews.
Provide guidance on bodily injury, coverage, and liability investigations.
Ensure timely and accurate handling of claims in compliance with company and state regulations.
Resolve escalated customer complaints and complex coverage questions.
Deliver performance reporting to adjusters and leadership.
Identify and implement process improvement opportunities.
Lead or assist with special projects and process improvement initiatives.
Collaborate with other departments to support recruiting, training, and operational goals.
Participate in new hire orientation and other ad-hoc activities.