Level II Serv Team Leader

MarineMax • Clearwater, FL

7d • Onsite

About The Position

The Level 2 Service Team Leader is responsible for coordinating the service, rigging, delivery, and maintenance of inventory and customer boats. This role involves working with customers (internal or external) to gather necessary information for boat work, ensuring tasks are completed correctly and efficiently. The leader will oversee daily service operations, manage work orders, create estimates, and ensure proper boat check-in procedures are followed. They will also coordinate with warranty companies, manage sublet contractors, oversee equipment and electronics installation, and ensure the financial health of the department through budget management and expense control. Additionally, the role includes hiring, training, motivating, and evaluating service team members, promoting a safe work environment, and managing customer accounts receivable. Supervisory duties encompass interviewing, hiring, training, performance appraisal, and problem resolution, all while adhering to company policies and seeking necessary approvals for expenditures.

Requirements

• Experience in service, rigging, delivery, and maintenance of boats.
• Ability to work with customers to obtain information and ensure work completion.
• Proficiency in using Service Scheduler, Boatyard, Boatcloud, Hubspot, and Outlook Calendar.
• Skill in creating estimates and obtaining customer authorization for work.
• Knowledge of warranty procedures and requirements.
• Ability to manage sublet contractors and ensure quality control.
• Experience in coordinating installation of optional equipment and electronics.
• Understanding of financial management, including budgets, expenses, and profitability.
• Experience in managing customer accounts receivable.
• Strong communication skills to explain work to technicians.
• Experience in hiring, training, motivating, coaching, monitoring, and evaluating team members.
• Ability to train technicians on repair/rigging standards and best practices.
• Knowledge of technical and product training coordination.
• Ability to implement safe and efficient work procedures.
• Experience in maintaining production reports and verifying compensation.
• Commitment to and participation in a safety program.
• Ability to maintain a clean and professional facility.
• Experience in reviewing and approving timecards and PTO requests.
• Experience in completing performance reviews.
• Supervisory experience including interviewing, hiring, training, developing, planning, assigning, directing work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems.
• Ability to consult with Human Resources on employment actions.
• Experience in team management and development ('TopGrading').
• Adherence to expense policies and obtaining necessary approvals.

Nice To Haves

• Experience with MarineMax standards and best practices.
• Water testing and mechanical testing device proficiency.
• Knowledge of MarineMax Safety Program.

Responsibilities

• Oversee day-to-day service operations including scheduling and distribution of work for service advisors, technicians, and yard team.
• Utilize Service Scheduler, Boatyard, Boatcloud, Hubspot, and Outlook Calendar to generate and manage work orders and customer communication.
• Create estimates consistent with customer needs and obtain necessary authorization before performing work.
• Ensure proper check-in of boats, including placing service hang tags with essential information.
• Determine the need for repairs through water testing, mechanical testing, and technician input.
• Work with Service Advisors to ensure warranty approvals are obtained in advance of repairs and take necessary precautions to guarantee payment.
• Ensure boats are not released without full payment of existing accounts receivable.
• Schedule, coordinate, quality control, and follow up on MarineMax approved sublet contractors.
• Coordinate and oversee the installation of optional equipment and electronics.
• Inspect the quality of work performed prior to delivery to the customer.
• Ensure continuous financial growth of the department, develop and exceed budgets, and manage expenses and department profitability.
• Effectively manage customer accounts receivable, aiming to keep them under 60 days.
• Obtain customer authorization for any changes to estimates or scopes of work.
• Clearly explain all work to be performed on each work order to technicians.
• Hire, train, motivate, coach, monitor, and evaluate the performance of all service team members.
• Train service/rig technicians to repair/rig boats in accordance with MarineMax standards and best practices.
• Coordinate technical and product knowledge training for the service team and provide technical assistance.
• Implement safe, effective, and efficient work procedures.
• Maintain production reports on all service staff and verify production compensation.
• Promote and participate in the MarineMax Safety Program, ensuring a safe workplace.
• Maintain a clean and professional facility and showroom/shop.
• Review and approve timecards and paid time off requests.
• Complete quarterly performance reviews for assigned team members.
• Perform supervisory responsibilities including interviewing, hiring, training, developing, planning, assigning, directing work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems.
• Consult with Human Resources to ensure all requirements are met before taking employment actions.
• Continually "TopGrade" the team, working with Human Resources to manage necessary changes.
• Ensure no unnecessary expenses are incurred and all expenditures receive prior approval from the General Manager.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed