Claims Service Representative
About The Position
Claims Management Resources is seeking a charismatic team player for our Downtown OKC office. Applicants must be willing to work onsite, Monday - Friday 8:00 a.m. to 5:00 p.m. We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance. Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.
Requirements
- Excellent attendance and punctuality
- Professional in appearance and demeanor
- Ability to effectively communicate with visitors, employees and supervisors in a professional and courteous manner
- Excellent listening skills
- Ability to handle difficult calls professionally
- Intermediate knowledge of Microsoft Office Suite
- Accurate data review and data entry skills
- Organized, thorough and detail oriented
- Ability to multi task
- Ability to work independently with minimal supervision
- Available for 8:00 AM - 5:00 PM shift Monday thru Friday
- 1 - 2 years of receptionist experience required
- 1 - 2 years experience with multi-line phone system required
- High school diploma or equivalent
Responsibilities
- Answers incoming calls in a professional manner and is professional in appearance and demeanor.
- Processes claim documents and a variety of other clerical duties.
- Greets visitors and applicants in a professional, friendly and hospitable manner; directing them to the right person or department.
- Upholds company security access policy by vetting all visitors to the building via outside monitor system.
- Manages a visitors log and issues security passes.
- Directs callers to the appropriate adjuster or manager to resolve claims.
- Files documents to the appropriate database.
- Effectively works and cooperates with co-workers, supervisors and clients.
- Maintains an organized reception area.
Benefits
- Matched 401K
- Tiered bonus system based on team accomplishments, paid per pay period in which it is earned: Level 1 = $125 Level 2 = $175 Level 3 = $240
- Paid time off
- Paid holidays
- $50/month towards your internet service costs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
