Claims Representative

Guarantee Restoration Services•Baton Rouge, LA

4d•Onsite

About The Position

Guarantee Restoration Services is seeking a Claims Representative to join their Baton Rouge team. This is a full-time, permanent position with a starting pay of $20.00-$22.80 per hour, plus an opportunity for a quarterly bonus. The company is a leading restoration company in Louisiana and Mississippi, known for restoring homes and businesses damaged by events like hurricanes, fires, and water leaks. They offer a supportive and fun work environment, advancement opportunities, and a chance to help the community. The Claims Representative will be responsible for creating high levels of customer satisfaction by ensuring timely and profitable delivery of restoration services, facilitating the return of customer property to pre-loss condition, and managing job documentation and communication.

Requirements

High school diploma (or GED)
One (1) to three (3) years of experience in insurance industry
Strong verbal and written communication
Effective team building and relationship building
Excellent planning and organizational skills
Sets high quality standards and has integrity
Solid customer focus and technically proficient

Nice To Haves

Employer paid cell phone and everything else needed to do the job (if applicable)

Responsibilities

Enter all Leads into PSA and send to correct manager
Monitor all jobs assigned into PSA
Provide daily updates on jobs to vendor program in which it is assigned
Ensure job documentation is accurate
Obtain written contracts and payment terms for projects
Maintain efficient and accurate flow of production paperwork from the job site to administration
Inform Team of estimate approvals
Call customers to obtain satisfaction of job
Perform audit of job once requested for File Complete