Claims Customer Service Representative

Hallmark Financial Services • Dallas, TX

3d

About The Position

As a Claims Intake Analyst, your positive can-do attitude is what makes you an asset. As a representative of Hallmark, you're the voice of the organization and may be the first interaction many of our callers have with us. Using your superior customer service skills, you'll assist our insured customers and agents with the reporting of a claim and other claim related claim questions and concerns. In this role, you may also complete claim processing functions for new and existing claims, answer emails, or assist agents and customers.

Requirements

• High school diploma or GED required.
• Some college or 1-3 years of related experience.
• Advanced phone and verbal communication skills.
• Excellent written communication skills.
• Must be able to understand basic insurance principles and policy contracts.
• Excellent reading skills; must be able to read and follow a script.
• Must be customer service oriented, highly organized and efficient.
• Ability to multi-task in a high-volume call center environment.
• Typing Skills – 35 WPM

Nice To Haves

• Personal lines and/or commercial insurance experience preferred.
• Commercial Auto and Property FNOL experience a plus!
• Bilingual Spanish preferred but not required.
• Property/Casualty insurance industry experience a plus!
• Customer Service or call center background with professional telephone etiquette preferred.

Responsibilities

• Assist insured customers and agents with the reporting of a claim.
• Answer claim related questions and concerns.
• Complete claim processing functions for new and existing claims.
• Answer emails.
• Assist agents and customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED