Claims Customer Service Representative
Hallmark Financial Services Inc.•Dallas, TX
•Onsite
About The Position
As a Claims Intake Analyst, your positive can-do attitude is what makes you an asset. As a representative of Hallmark, you're the voice of the organization and may be the first interaction many of our callers have with us. Using your superior customer service skills, you'll assist our insured customers and agents with the reporting of a claim and other claim related claim questions and concerns. In this role, you may also complete claim processing functions for new and existing claims, answer emails, or assist agents and customers.
Requirements
- High school diploma or GED required.
- Some college or 1-3 years of related experience.
- Advanced phone and verbal communication skills.
- Excellent written communication skills.
- Must be able to understand basic insurance principles and policy contracts.
- Excellent reading skills; must be able to read and follow a script.
- Must be customer service oriented, highly organized and efficient.
- Ability to multi-task in a high-volume call center environment.
- Typing Skills – 35 WPM
Nice To Haves
- Commercial Auto and Property FNOL experience a plus!
- Bilingual Spanish preferred but not required.
- Personal lines and/or commercial insurance experience preferred.
- Property/Casualty insurance industry experience a plus!
- Customer Service or call center background with professional telephone etiquette preferred.
Responsibilities
- Assist insured customers and agents with the reporting of a claim.
- Answer claim related questions and concerns.
- Complete claim processing functions for new and existing claims.
- Answer emails.
- Assist agents and customers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
