Claims Service Representative

FBL Financial Group, Inc.•Manhattan, KS

2d•Hybrid

About The Position

Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service mindset and time management skills? If so, this Claims Service Representative opportunity could be a great fit for you! Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

Requirements

High school diploma or equivalent plus 1+ years of relevant experience.
Must exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
Exceptional customer service skills, including strong verbal and written communication skills.
Excellent phone skills required as approximately 50% of time will be spent on the phone.
High attention to detail and strong organizational skills.
Advanced computer skills are required in order to quickly learn our multiple systems.
Ability to work 8am-4:30pm Monday through Friday from our office in Manhattan, KS.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.

Nice To Haves

Associates degree or equivalent preferred.
Insurance experience (specifically claims or underwriting experience) is preferred.
Agriculture background/knowledge is helpful.
Progress towards industry education is expected (AIC, CPCU, AEI programs, etc.).

Responsibilities

Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation.
Investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable.
Determine the value of lost property and assist in setting reasonable reserves.
Prepare detailed and organized running notes, written reports and documentation in accordance with established procedures.
Maintain professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.