Claims Customer Service Representative

SECURA•Neenah, WI

2d•Onsite

About The Position

Our Customer Service Representatives are based in the home office and serve as the first point of contact for our customers and uphold the highest level of service orientation. This includes but not limited to providing customer service support to internal and external customers, initiating new claim set-up and managing claims up to $5,000.

Requirements

Excellent communication skills, both written and verbal
Highly organized and have excellent problem-solving skills
Ability to work in a fast-paced environment
Excellent keyboard/PC skills
Able to work in a team environment and portray a mature degree of professionalism
Must have an A+ team attitude
High school diploma or GED

Nice To Haves

Bilingual communication skills strongly preferred
2+ years previous customer service experience

Responsibilities

Uphold the highest level of service orientation toward all customers and comply with awesome customer service telephone expectations including “Mountain Standard Time (after regular hours)” coverage. Covering these hours can alter starting the day at 8:30/9:30 AM CST to 5:30/6:30 PM CST depending on Daylight Saving time for AZ
Process initial file set-up of Personal and Commercial Lines and Workers’ Compensation claims
Assign losses to appropriate P&C Claims Associates, make first contact with insureds; create health tickets for WC Claims
Assist in support of claims associates
Index and batch incoming and outgoing correspondence through the ImageRight system
Process claim checks and claim payments as needed
Other duties as needed