Claims Service Representative

FBL Financial Group, Inc.•Gilbert, AZ

2d•Hybrid

About The Position

This Claims Service Representative opportunity requires strong multitasking, organization, initiative, and customer service skills. Farm Bureau Financial Services values integrity, teamwork, passion, service, leadership, and accountability. With over 80 years of experience, they are committed to protecting their client/members and fostering an environment where employees thrive.

Requirements

Associates degree or equivalent.
High attention to detail and strong organizational skills.
Exceptional customer service skills are essential.
Ability to exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
Excellent phone skills required as approximately 90% of time will be spent on the phone.
Must be PC literate and able to effectively use our systems.
Strong verbal and written communication skills.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Insurance related experience is beneficial.
Familiarity with Outlook, Microsoft Word and Excel is preferred.

Responsibilities

Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation.
Investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if the client member is liable.
Determine the value of lost property and assist in setting reasonable reserves.
Prepare detailed and organized running notes, written reports and documentation in accordance with established procedures.
Maintain professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.