Claims Service Representative I

West Bend Insurance Company • West Bend, WI

1d • $42,000 - $52,000 • Hybrid

About The Position

Provide administrative support for the Claims Enterprise. Work with claims staff to manage various tasks and responsibilities. This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison or Appleton.

Requirements

• At least 1 year of data entry or administrative experience
• Strong attention to detail (you catch what others miss)
• Great communication and customer service skills
• Comfort with Microsoft Word & Excel
• A knack for staying organized and keeping things on track
• High school diploma or equivalent
• A positive attitude and willingness to learn
• Confidence working in a fast-paced environment

Nice To Haves

• Basic understanding of medical, legal, or insurance terms

Responsibilities

• Support adjusters with tasks like new loss intake, processing payments and forms, handling incoming calls, ordering records, and ensuring everything is accurate and compliant.
• Assist with data entry and reporting.
• Serve as a helpful resource for both internal teams and customers.

Benefits

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED