Claims Representative
About The Position
CRST's Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. From delivery to installation and assembly, demand for these services has grown significantly. Home Solutions is proud to work with retail and client partners to provide convenient solutions for consumers. The Claims Representative is responsible for taking first report calls of accidents from drivers, assigning adjusters as needed, inputting the information into the computer system, notifying third-party administrators of accidents and performing required follow-up on all these functions. This role involves the management, analysis, and processing of, and reporting on, insurance and self-insurance programs and claims. Risk management personnel manage the company’s risk by analyzing and purchasing risk transfer products, assessing, investigating and settling claims to limit ultimate liability, monitoring and assisting the work of outside legal counsel and third-party claims administrators, and reporting on loss history and trends to safety and operations departments and executive leadership.
Requirements
- 1-3 years of previous insurance/claims experience
- Customer Service and Communication
- Complex Problem Solving and Critical Thinking
- Judgement and Decision Making
- Good Time Management
- Self-Motivated and Detail-Oriented
- Experience with claim management systems and Microsoft Office required
Responsibilities
- Take first reports of accidents
- Enter accident information into computer
- Obtain and file copies of police reports, photos and other accident-related documents
- Follow up on missing documentation regarding the accident
- Execute the investigation for root cause analysis and evaluate liability exposure
- Set up third-party field adjusters as needed on more serious claims to get to the scene for documentation to preserve evidence
- Communicate accident notices to internal clients
- Audit each incident report for accuracy and completeness before escalating the claim status
- Coordinate information with the company’s insurers and/or third-party administrator
- Commence claims adjudication as directed by supervisor
- Obtain records timely for evidence preservation in anticipation of litigation
Benefits
- Comprehensive package including medical, dental, and vision coverage
- Prescription drug and telemedicine services
- Company-paid life and disability insurance
- Retirement savings with company match
- Paid time off, holidays, and parental leave
- Additional voluntary benefits and employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
