Claims Representative

General Electric Credit Union•Blue Ash, OH

2d•Onsite

About The Position

The Claims Representative provides support to the claims team typically via administering incoming phone calls and emails, to help ensure efficient operation and procedural support.

Requirements

High school diploma or GED required
At least one year of experience providing basic customer support or handling inbound calls
Ability to manage multiple systems at one time
Strong communication skills and comfortable when managing communication channels
Good interpersonal and customer service skills to be both fair and clear with members while remaining composed, friendly, and empathetic
Attention to detail and accuracy in data entry
Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems
Ability to adapt in an ever-changing business environment

Nice To Haves

Prior experience in personal insurance industry or with auto insurance preferred
Experience working in a professional office setting preferred

Responsibilities

Administer incoming member calls and emails for the Loan Servicing and Claims teams
Document systems accurately with member requests, needs or actions be taken
Provides assistance to members on basic questions or troubleshooting needs including educating and informing members on claims procedures through either through phone or email
Effectively identifies members’ needs utilizing the highest level of member support and professionalism
Redirects calls appropriately to the internal team member
Post transactions as needed
Assist with special projects as needed
Participate in training activities to help support the Loan Operations Department as necessary