Claims Representative

FBL Financial Group, Inc. • West Des Moines, IA

8d • Onsite

About The Position

Farm Bureau Financial Services is seeking a Claims Representative who is a flexible team player, a hard worker, and a quick learner looking for a new opportunity where each day is different. The company values a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision. They have a more than 80-year commitment to protecting the livelihoods and futures of their client/members and creating an atmosphere where employees thrive.

Requirements

• Three years of relevant experience required.
• Must have strong analytical and problem-solving skills.
• Experience in delivering exceptional customer service.
• Knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Strong computer skills are required to quickly learn our multiple systems.
• Ability to work from our office in West Des Moines, Iowa.
• Must be currently authorized to work in the United States on a full-time, permanent basis.

Nice To Haves

• Claims processor or related work experience preferred.
• Previous life insurance and/or annuity experience preferred.

Responsibilities

• Promptly and efficiently answering questions from customers and following up on outstanding issues.
• Analyzing incoming requirements to ensure items needed to process the death claim are complete and accurate.
• Analyzing and reviewing claims to determine company liability according to internal procedures and policy provisions.
• Communicating benefit and settlement option information to agents and beneficiaries prior to payment and payment explanation to beneficiaries at time of payment.
• Calculating and processing claims according to contract language, state statutes and legal requirements, including reviewing policy contracts, Trusts, Power of Attorney documents, Wills, and various legal documents.
• Evaluating and correcting accounting errors.
• Other duties as assigned.

Benefits

• Career development and educational opportunities.
• Enhanced 401K with a match.
• Low-cost health, dental, and vision benefits.
• Life and disability insurance options.
• Paid time off, including holidays and volunteer time.
• Onsite wellness facility with fitness classes and programs.
• Daycare center.
• Cafeteria.
• Consideration for a hybrid work arrangement (for many positions).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed