Claims Representative

FBL Financial Group, Inc. • West Des Moines, IA

2d • Onsite

About The Position

At Farm Bureau Financial Services, the Claims Representative will have a strong focus on customer service, promptly and efficiently answering questions from customers, and following up on outstanding issues. This role is responsible for analyzing incoming requirements to ensure items needed to process death claims are complete and accurate. Farm Bureau Financial Services is committed to protecting the livelihoods and futures of its client/members, offering protection for family, home, cars, and other property. The company values a culture where integrity, teamwork, passion, service, leadership, and accountability are central to every decision and action, and prides itself on over 80 years of commitment and fostering an environment where employees thrive.

Requirements

• Three years of relevant experience required
• Must have strong analytical and problem-solving skills
• Experience in delivering exceptional customer service
• Knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
• Excellent organizational, interpersonal, written, and verbal communication skills
• Strong computer skills are required to quickly learn our multiple systems
• Ability to work from our office in West Des Moines, Iowa
• Currently authorized to work in the United States on a full-time, permanent basis

Nice To Haves

• Claims processor or related work experience preferred
• Previous life insurance and/or annuity experience preferred

Responsibilities

• Promptly and efficiently answer questions from our customers
• Follow up on outstanding issues
• Analyze incoming requirements to ensure items needed to process the death claim are complete and accurate
• Analyze and review claims to determine company liability according to internal procedures and policy provisions
• Communicate benefit and settlement option information to agents and beneficiaries prior to payment and payment explanation to beneficiaries at time of payment
• Calculate and process claims according to contract language, state statues and legal requirements, including reviewing policy contracts, Trusts, Power of Attorney documents, Wills, and various legal documents
• Evaluate and correct accounting errors
• Perform other duties as assigned

Benefits

• Career development opportunities
• Educational opportunities
• Enhanced 401K with a match
• Low-cost health benefits
• Low-cost dental benefits
• Low-cost vision benefits
• Life insurance options
• Disability insurance options
• Paid time off
• Paid holidays
• Paid volunteer time
• Onsite wellness facility with fitness classes and programs
• Daycare center
• Cafeteria
• Consideration for a hybrid work arrangement (for many positions)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees