Claims Representative

Chubb • San Juan, PR

3d

About The Position

The Claims Representative is responsible for the proactive management of a high-volume portfolio of complex casualty claims, including litigated and non-litigated, multinational accounts, while delivering exceptional client service and timely, accurate claims resolution. The role applies technical expertise and strategic cost- benefit analysis to develop effective claims handling strategies that mitigate exposure, control indemnity and defense costs, and achieve optimal outcomes. Working together with insureds, brokers, external adjusters, and internal stakeholders, the Senior Claims Handler ensures regulatory compliance, maintains strong client relationships, and supports the organization’s commitment to operational excellence and superior claims management. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Requirements

• Proactive management of a high-volume portfolio of complex casualty claims
• Exceptional client service
• Timely, accurate claims resolution
• Technical expertise
• Strategic cost-benefit analysis
• Effective claims handling strategies
• Mitigate exposure
• Control indemnity and defense costs
• Achieve optimal outcomes
• Working with insureds, brokers, external adjusters, and internal stakeholders
• Ensure regulatory compliance
• Maintain strong client relationships
• Support operational excellence and superior claims management
• Evaluate liability, damages, and exposure
• Establish and maintain appropriate reserves
• Manage defense counsel, experts, and vendors
• Negotiate settlements within delegated authority
• Accurate documentation
• Timely handling and file quality management
• Identify coverage issues, emerging risks, and potential subrogation or recovery opportunities

Responsibilities

• Manage a portfolio of complex casualty claims, including both litigated and non-litigation matters.
• Develop and implement effective claims strategies based on legal, factual, and coverage analysis to achieve timely and cost-effective outcomes.
• Deliver exceptional client service by maintaining proactive communication with insureds, brokers, and other stakeholders providing timely update and strategic recommendations.
• Handle multinational claims by coordinating with local adjusters, legal counsel, and international partners to ensure compliance and appropriate resolutions.
• Evaluate liability, damages, and exposure, establishing and maintaining appropriate reserves in accordance with company guidelines and regulatory requirements.
• Manage defense counsel, experts, and vendors by establishing litigation strategies, monitoring performance, and controlling defense and indemnity costs through cost-benefit analysis.
• Negotiate settlements within delegated authority to achieve favorable business outcomes.
• Ensure compliance with internal policies, regulatory requirements, and service level agreements through accurate documentation, timely handling and file quality management.
• Identify coverage issues, emerging risks, and potential subrogation or recovery opportunities, escalating matters as appropriate with manager and underwriting teams.
• Perform specials projects and other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed