Claims Representative II

West Bend Insurance Company • West Bend, WI

9d • $55,000 - $77,000 • Hybrid

About The Position

This role is responsible for reviewing, analyzing, and investigating P&C insurance claims to determine their validity and ensure accurate and fair settlements. This role involves examining policy coverage, gathering evidence (such as statements, reports, and documentation), interviewing claimants and witnesses, and identifying potential fraud or inconsistencies.
This position offers a hybrid work schedule. Candidates who are located within 50 miles of our West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events.

Requirements

• Demonstrated ability to adapt quickly and contribute across multiple functional areas
• Excellent communication skills, both written and verbal
• Proven track record of managing priorities and delivering results in fast-paced settings
• Comfort with ambiguity and a willingness to take initiative in evolving business environments

Nice To Haves

• Experience handling auto and GL/PD claims is preferred.
• Bachelor’s degree or equivalent experience.
• Associate in General Insurance and/or Associate in Claims designation.

Responsibilities

• Investigate, evaluate, and resolve claims while delivering outstanding customer service.
• Negotiate settlements with insureds, claimants, and attorneys.
• Manage active files, ensure accurate reserving, and maintain compliance with audit guidelines.
• Learn and grow through hands-on training, mentorship, and project opportunities.

Benefits

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree