Claims Representative
About The Position
Norwegian Cruise Line Holdings (NCLH) is seeking a Claims Representative to research, review, investigate, and adjust claims for personal injury or other complaints made by passengers. This role involves performing in-house adjustments, evaluating and resolving claims in accordance with contracts and policies, and notifying P&I Clubs or insurance carriers of incidents. The Claims Representative will also assist in handling litigation, establishing and maintaining claim files, preparing correspondence and reports, and monitoring loss trends. This position offers an opportunity to grow your career within a leading global cruise company.
Requirements
- Minimum 2 to 4 years corporate claims department experience.
- Understanding of liability/Jones Act requirements and P&I coverage.
- Must be familiar with claims procedures and processes and have good negotiation and communication skills.
- Must be familiar with medical terminology and be able to read medical reports.
- Must be PC literate in Outlook, Word, and Excel.
Nice To Haves
- Prior legal experience a plus.
Responsibilities
- Performs in-house adjustment of passenger personal injury and other claims.
- Reviews documentation, conducts research/investigation, evaluates, negotiates and resolves claims in accordance with contracts, agreements, legal liability and corporate policies.
- Provides timely notification to P&I Clubs or insurance carriers of incidents, illnesses, accidents and injuries, claims and lawsuits.
- Assists in the handling of claims and cases in litigation including obtaining information/documentation necessary to defend lawsuits and giving testimony on behalf of the company.
- Establishes claim files; updates logs and other statistical data.
- Prepares correspondence and reports as necessary.
- Files medical reports, accident reports and other pertinent data in the respective claim files.
- Develops and implements calendar or diary system with established time frames for required procedures and tasks.
- Monitors trends as they relate to losses, complaints, or incidents.
- Provides feedback on loss control measures, trends, ways to improve service and company policies and procedures.
- Perform other job related functions as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
