Call Center Representative II - Claims

Trustmark

2d • $22 - $32 • Onsite

About The Position

Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams. Provides alternatives and options during phone calls; demonstrated ability to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems.

Requirements

• High School Diploma or GED with 2 – 4 years of related experience.

Responsibilities

• Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures.
• Determines root cause and resolve client/customer issues, communicating with internal departments as necessary.
• Enters semi-routine client/customer updates into the appropriate system.

Benefits

• Health/dental/vision
• life insurance
• FSA and HSA
• 401(k) plan
• Employee Assistant Program
• Back-up Care for Children, Adults and Elders
• many health and wellness initiatives
• Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED