Call Center Representative

YEB PAYROLL LLC•Melville, NY

8d•$17 - $19•Remote

About The Position

The Customer Service Representative at SafeSplash supports inbound customer service for new and existing customers of our swim programs. You’ll use sales and customer service skills to identify customer needs, enroll students into our swim programs, and provide support for existing swim lesson customers. The ideal candidate is a quick learner who is reliable and can create a seamless experience for customers between our locations and contact center.

Requirements

Customer focused mindset – provides a reliable, high quality customer experience through empathy, responsiveness, and curiosity.
Sense of accountability – takes responsibility for actions and learns from mistakes and feedback to continually improve
An aptitude for problem solving
Adapts readily to change
Strong communication skills, both verbal and written, with the ability to understand customer needs and effectively communicate personalized solutions
Ability to maintain regular attendance, work independently, and achieve goals in a remote setting

Nice To Haves

1-2 years call center, sales, or customer service experience
Working knowledge of Microsoft Office software applications
Ability to speak and write Spanish

Responsibilities

Engage with prospective and existing customers via phone, email, chat, and text to support their questions and requests about swim lessons.
Provide personalized service and solutions to identify swim level and enroll customers in swim lessons and drive customer satisfaction.
Process and document customer requests for enrollment changes in accordance with policy.
Communicate professionally with swim school locations and internal team members to solve customer requests and issues.
Maintain a positive, customer-focused attitude to enhance brand loyalty and satisfaction.
Maintain accuracy, security, and integrity of all customer information.
Meet all performance expectations including service, sales, quality, and attendance standards.