Call Center Representative

Omni Fiber • Brownsville, TX

10d • Onsite

About The Position

The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is based in the Brownsville Office and requires a bilingual individual fluent in both Spanish and English.

Requirements

• Bilingual - Spanish and English.
• Call center background.
• Good communication skills.
• 1 year of experience in a similar role.

Responsibilities

• Support 40-50 inbound calls per day.
• Make 5-6 outbound sales lead calls per day when inbound call volume is low.
• Address customer inquiries and resolve billing issues.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products and services.

Benefits

• Competitive hourly rate
• Comprehensive benefits package
• 401(k) with employer matching
• 8 paid holidays
• 3 floating holidays
• 15 days of paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• HSA with employer contributions
• Monthly allowances for internet and cell phone expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed