Claims Rep, Auto

The Hartford•Hartford, CT

8d•Hybrid

About The Position

As an Associate Claims Representative for auto, you’re at the front lines for our customer. Your primary role is to investigate and manage claim files to help individuals and businesses prevail after a claim. At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ need while improving our performance. Character and customer value are just as vital to our reputation as financial performance – leading to behaviors that put the customer at the center of everything we do. In recognition of successful completion of training you will be eligible for a proficiency increase at or around 6 months from your date of hire.

Requirements

High School Diploma required.
Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
Passionate desire to help both internal and external customers.
Ability to embrace change and flourish with industry-changing technology and trends.
Critical thinking skills inclusive of investigation, decision making and conflict resolution.
Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.
Ability to produce clear and grammatically accurate correspondence.
Organizational skills and the ability to handle competing priorities while positively impacting the quality and service we are committed to delivering.
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required.

Nice To Haves

College degree preferred
Preferred 1+ years of related customer service experience
Looking for a candidate that has complimentary skills and can accelerate their learning to meet the demands of the job

Responsibilities

Handle first and third-party Personal Lines auto claims, with a focus on financial accuracy, appropriate file disposition, and adherence to statutory guidelines.
Investigating Property Damage Only claims to determine liability exposures and potential subrogation.
Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication.
Ability to make decisions with the customer at the center of everything we do.
Utilize critical thinking skills to gather and analyze information and data to make sound decisions.
Continually evaluate self against performance targets and strive to exceed expectations.
Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement.
Embrace a culture of continuous improvement.
Leverage contemporary technology to achieve accurate and efficient claim outcomes.