Auto Claims Representative

NJ CURE•Detroit, MI

3d•Hybrid

About The Position

CURE Auto Insurance is seeking an Auto Claims Representative to join their First Notice of Loss team. This role is part of a program designed to develop fundamental skills for a successful claim professional. The representative will ensure customers receive a high level of service and professionalism, gaining a full understanding of the claims department and its interactions with other areas of the organization. Responsibilities include assisting other claims professionals, performing analytical work, and directly interacting with customers, claimants, and legal/medical professionals to gather information for claim resolution. Representatives may also work on specific projects critical to the claims department's success.

Requirements

Strong written and oral communication skills.
Comfortable working at a fast pace with deadlines.
Strong organizational skills and the ability to handle a fast-paced work environment.
Ability to frequently move about the office to coordinate work with others.
Ability to frequently communicate with others in-person, on the phone/virtually, and in writing.
Ability to read, understand, process and evaluate large amounts of technical information and make related, informed decisions.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

No insurance experience is necessary.
Knowledge of automobile components, systems, repair procedures, and related options is a plus.

Responsibilities

Act as the first point of contact for customers filing a new claim.
Document all facts surrounding the loss to ensure faster cycle times.
Review inspection methods with customers and facilitate their choice.
Promote the benefits of the CURE Direct Repair Program.
Review policy coverages and determine applicability to each claim.
Differentiate between repairable and totaled vehicles based on damages.
Identify, document, and communicate potential red flags to file handlers and team leads.
Adhere to established cycle times while maintaining quality standards.
Continuously attend training modules to grow within the position.
Maintain a high level of customer service and professionalism.
Perform other related duties as assigned.

Benefits

Health and dental coverage
Life and disability insurance
401k with generous company match
Comprehensive health benefits including medical, dental and vision coverage
Generous paid time off (PTO days, sick days, and holidays)
Flexible spending options with FSA & HSA plans
Life and AD&D insurance
401(k) with company match
Voluntary benefits such as legal services, pet insurance, and identity & fraud protection
24/7 Employee Assistance Program (EAP) for employees and their families
Health & wellness perks including gym discounts, wellness reimbursements, and reward programs
Fun, engaging in-office events that support our culture