Auto Claims Adjuster

Oklahoma Farm Bureau Insurance Company•Oklahoma City, OK

9d•Onsite

About The Position

Investigates insurance claims; obtains all necessary information to evaluate claims and expedite settlement. The worker is expected to participate in continuing education programs. This role requires the ability to manage stress due to high volumes of work, long hours, and dealing with discontented insureds and/or third parties. Employee is expected to maintain regular attendance. This position involves working unscheduled hours and some travel.

Requirements

Bachelor's degree (B. A.) from four-year College or University; and/or 2-4 years related experience and training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations, insurance policies and contracts.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to common inquiries or complaints from groups including but not limited to managers and supervisors, company departments, insureds, third parties, witnesses, agents, county offices and other insurance companies.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of computers and computer systems.
Valid Oklahoma driver’s license or obtainment of valid Oklahoma driver’s license.
Satisfactory driving record is a condition of employment.
Current Oklahoma adjuster license or obtainment of valid Oklahoma adjuster’s license is required.

Nice To Haves

Investigative skills
Proven ability to work with people and solve problems
Ability to manage stress due to high volumes of work, long hours, and dealing with discontented insureds and/or third parties
Employee is expected to maintain regular attendance
Work unscheduled hours and some travel

Responsibilities

Investigate insurance claims within limits of authority; responsible for the accurate and efficient completion of all phases of claims processing from inception to settlement.
Obtain loss reports, police reports, appraisals, repair estimates, etc. via telephone, or correspondence as required.
Confirms coverage for new claims and set reserve amounts; following up on necessary information and recording diaries for scheduled review of files.
Analyze all accumulated data, reports, photos, etc. and evaluate claims; determine coverage and extent of loss/liability; prepare corresponding claims summaries.
Settle claims within limits of authority; issue drafts/checks for claim payment. Upon settlement, close claim files.
Confer with OCR Claims Manager regarding complex claims or when potential exposure exceeds settlement authority.
Periodically review all open claims files; obtain any necessary information and adjusting reserve amounts as needed.
May assist with any catastrophe losses as required.