Claims Processor L1

iA Financial Group (Industrial Alliance) • Austin, TX

13d • Hybrid

About The Position

Are you driven by helping customers feel confident and secure when unexpected vehicle repairs arise? As a Claims Processor I, you will play a key role in delivering exceptional customer service by reviewing warranty claims, validating repair information, and providing peace of mind to contract holders and dealer partners. This position is a great opportunity to showcase your customer service, analytical, and problem-solving skills while contributing to a team dedicated to helping customers navigate the claims process with confidence. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

• High School Diploma or equivalent required.
• English proficiency required, as the role involves communicating with customers, technicians, dealerships, and business partners via phone, email, and written correspondence on a daily basis.

Nice To Haves

• Experience in the insurance, financial services, automotive warranty, or casualty claims industry is strongly preferred.
• Knowledge of Great Plains is considered an asset.

Responsibilities

• Answer a high volume of incoming calls and efficiently adjudicate warranty claims in accordance with company policies and procedures.
• Collect and verify claim details, including part numbers, pricing information, and repair documentation from customers and technicians.
• Utilize critical thinking and research skills to determine the validity and coverage of warranty claims.
• Navigate company systems to accurately document customer interactions, claim information, and resolutions.
• Place outbound calls and communicate with customers, dealerships, and technicians to gather additional information and ensure timely claim processing.
• Maintain up-to-date knowledge of automotive warranty products, services, and industry developments.
• Provide exceptional customer service that promotes confidence and satisfaction throughout the claims experience.

Benefits

• Flexible Health, Dental and Vision insurance
• 401(k) + company match
• PTO Plan
• employee and family assistance program
• ergonomic furniture program
• performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED