Claims Processor

Fifth Third Bank•Cincinnati, OH

4d•Onsite

About The Position

Responsible for completing and filing investor/insurer claims within required guidelines to recoup Fifth Third's investment in the property. This includes loan principal, accrued interest, and corporate or escrow advances, as well as bank incentives for timely filing made during the life of the loan to protect the investors collateral interest in the property. The residential mortgage portfolio is currently at 325,000 loans, 75% of which are investor owned and/or insured that require the completion of a claim upon completion of the default cycle. This results in approximately 200 claims being filed on a monthly basis and $30.0 million being recouped and applied annually. This position also includes the filing of Loss Mitigation claims with the investors/insurers. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

High school diploma.
Good organization skills.
Math skills.
0-2 years mortgage default or mortgage servicing related experience.
Prior PC experience to include advanced Excel, Word and Access.

Responsibilities

All Claims started within five business days of receipt from loss mitigation or foreclosure.
Filing of all investor/insurer claims within required guidelines to reduce exposure to curtailments and/or fines. In 2005, claims paid to Fifth Third totaled approximately $30.0 million.
Track all claims monthly for status update and/or proceeds.
All claims proceeds posted per investor/insurer requirements within 48 hours of receipt includes posting principal, interest, escrow, other advances, buydown funds, unapplied funds, up to $1 million per week.
Close out accounts to ensure all balances equal to zero through chargeoff and correct the appropriate MortgageServ system settings.
Work with attorney network to ensure evictions, redemption, title issues, mobile home issues, conveyances and reconveyances are handled with due diligence to reduce exposure to curtailments and/or fines.
Work with property preservation vendor, hazard claim vendor, claims outsourcing vendor, city officials, etc. to ensure that the properties are being maintained to investor/insurer requirements.